Last updated: Aug 11, 2026
This Privacy Policy explains how Easy Care (“Easy Care”, “we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit our website, request a quote, book a service, rent equipment or otherwise interact with us.
Easy Care provides residential and commercial cleaning services, auto detailing and vehicle renovation, and emergency flood and water damage cleanup services in Halifax, Dartmouth and surrounding areas in Nova Scotia, Canada.
By using our website or our services, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.
1. Scope and Applicable Law
This Privacy Policy applies to personal information we collect from individuals in the course of our commercial activities, both online and offline (for example, through our website, booking forms, phone calls, emails and in‑person visits).
We aim to handle personal information in accordance with applicable Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”) and any substantially similar provincial laws that may apply.
2. Personal Information We Collect
We only collect personal information that we reasonably need to provide our services, manage our business and communicate with you. This may include:
Contact and identification information
- Name
- Address (service location and billing address)
- Email address
- Phone number
Service and booking information
- Details about the services you request (e.g., carpet cleaning, upholstery cleaning, auto detailing, flood cleanup, equipment rental)
- Property type and size (e.g., apartment, house, commercial space)
- Vehicle details (e.g., make, model, size, condition)
- Preferred dates and times for service
- Notes you choose to share about your situation (e.g., presence of pets, type of spill or damage, access instructions)
Payment and billing information
- Payment method details (e.g., last four digits of card, payment status) as processed through third‑party payment providers
- Records of deposits and balances paid for services and equipment rentals
Communication information
- Content of emails, messages via contact forms and booking forms, and phone call notes relevant to your service request
- Your feedback, reviews or survey responses if you choose to provide them
Website and device information
- IP address
- Type of device and browser
- Pages visited, time spent on the site, clickstream and referral source
- Basic location information inferred from IP (e.g., city/region)
We generally collect this information directly from you when you fill out forms, contact us or use our website. Some technical information is collected automatically via cookies and similar technologies (see Section 6 below).
We do not knowingly collect Social Insurance Numbers, driver’s licence numbers or other highly sensitive identifiers, and we do not require them to provide our services.
3. How We Use Personal Information
We use personal information for the following purposes:
To provide and manage services
- To respond to quote requests and booking inquiries
- To schedule and perform carpet cleaning, upholstery cleaning, auto detailing, flood and water damage cleanup, equipment rental and related services
- To assess the scope of work, prepare estimates and confirm pricing
- To process payments, deposits and refunds
- To coordinate access to your property or vehicle
To communicate with you
- To send booking confirmations, reminders and service updates
- To answer your questions and provide support
- To follow up after a service for feedback or to address any concerns
To manage our business operations
- To keep internal records of work performed, equipment rented and payments received
- To improve our services, website and customer experience
- To maintain accounting and taxation records as required by law
For optional marketing and updates (where you consent)
- To send occasional service updates, seasonal offers or educational content (for example, cleaning tips or reminders about recommended service frequency)
- You can opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.
We do not use personal information for purposes that are materially different from those listed above without obtaining additional consent where required by law.
4. Legal Basis and Consent
We rely on your consent, expressed or implied, as well as other lawful bases permitted by Canadian privacy law, to collect, use and disclose personal information.
Examples:
- When you fill out a booking or quote form, call us or email us to request a service, you consent to our use of the information you provide to respond and fulfil your request.
- When you proceed with a service and provide payment information, you consent to our use of that information to process your payment through a third‑party provider.
- Where required or permitted by law, we may collect, use or disclose personal information without consent (for example, to comply with legal obligations, respond to lawful requests, or in an emergency to protect life, health or property).
You may withdraw your consent for certain uses of your personal information, subject to legal and contractual limitations. However, withdrawing consent may affect our ability to provide services to you (for example, we may not be able to complete a booking without contact and service details).
5. How We Share Personal Information
We do not sell your personal information. We may share personal information in the following limited situations:
Service providers
We use third‑party service providers to help us operate our business and website. These may include:
- Payment processors
- Online booking and form providers
- Web hosting and email service providers
- Analytics and advertising partners (such as Google Analytics or Google Ads)
These providers are only given access to the personal information they reasonably need to perform their services on our behalf, and they are expected to protect it appropriately.
Business and legal requirements
We may disclose personal information:
- To comply with applicable laws, regulations, court orders or lawful requests from authorities
- To protect the rights, property or safety of Easy Care, our customers or others
- In connection with a merger, sale or transfer of business assets, where personal information may be transferred as part of that transaction, subject to confidentiality commitments
With your direction
If you ask us to share information (for example, a copy of a receipt or basic service record) with a property manager, landlord or insurance provider, we will do so as directed. We do not act as insurance adjusters and we do not make coverage decisions; we simply provide records of services we have performed.
6. Cookies and Online Tracking
Our website may use cookies and similar technologies to:
- Keep the site functioning properly (for example, remembering form inputs or navigation state)
- Understand how visitors use our website (for example, which pages are visited most often)
- Improve website performance and user experience
- Support advertising or remarketing through partners such as Google Ads or other platforms (for example, showing ads to people who have previously visited our site in Halifax or Dartmouth)
You can control or delete cookies through your browser settings. Note that disabling certain cookies may impact how the website functions.
Where required by law or best practice, we may implement a cookie banner or similar tool to obtain consent for non‑essential cookies and tracking.
7. Data Retention
We retain personal information only as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, and as required by law for accounting, taxation and business records.
In practice, this means:
- Booking and service records may be retained for several years to manage client history, handle any follow‑up, and comply with financial record‑keeping requirements.
- Website analytics data may be retained for shorter periods or aggregated so that it no longer identifies individuals.
- If you unsubscribe from marketing communications, we retain only enough information to maintain your opt‑out status and any necessary records of past services.
When personal information is no longer needed, we may anonymize it or securely destroy it.
8. Safeguards and Security
We take reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.
These safeguards may include:
- Using secure connections (HTTPS) on our website
- Using reputable service providers for hosting, email and payment processing
- Limiting access to personal information to staff or contractors who need it to perform their duties
- Training staff about basic privacy and security practices
- Using passwords and other security controls on systems that store personal information
No system can be perfectly secure, but we aim to use safeguards appropriate to the sensitivity of the information and the size and nature of our business.
If we become aware of a data breach involving personal information that poses a real risk of significant harm, we will follow applicable legal requirements, which may include notifying affected individuals and relevant authorities.
9. Your Rights and Access to Your Information
Subject to certain legal limitations, you have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete personal information
- Withdraw consent to certain uses or disclosures of your personal information, where lawful and feasible
- Ask questions or raise concerns about how we handle your personal information priv+2
To make such a request, please contact us using the details in Section 12 below. We may need to verify your identity before fulfilling your request. In some cases, we may not be able to provide access to all information (for example, where doing so would reveal personal information about another individual or where legal restrictions apply), but we will explain the reasons where we cannot fully comply.
10. Children’s Privacy
Our website and services are intended for adults and for use in connection with residential and commercial properties and vehicles. We do not knowingly collect personal information from children under the age of 14 without the consent of a parent or guardian.
If you believe we have collected personal information from a child without appropriate consent, please contact us so we can investigate and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable law. When we make changes, we will update the “Last updated” date at the top of this page. In some cases, we may provide additional notice (for example, by email or a prominent notice on our website) if the changes are significant.
Your continued use of our website or services after any changes to this Privacy Policy will signify your acceptance of those changes.
12. Contacting Us and Privacy Officer
Easy Care is responsible for the personal information it collects and uses. We designate an individual to act as our Privacy Officer and oversee compliance with this Privacy Policy and applicable privacy laws.
If you have questions, requests or complaints about this Privacy Policy or our handling of personal information, please contact:
Privacy Officer – Easy Care
Email: info@easycaregroup.com
Phone: (902)830-3831 Mailing address: 367 Windmill Rd, Dartmouth, NS B3A 1J2
We will make reasonable efforts to respond to inquiries within 30 days, as recommended under Canadian privacy law.